You may return all items within 7 days of purchase. Please notify us via email or this contact us link within 7 days should you wish to make a return to let us know if you would like a replacement or a refund.
We will issue a full refund (minus p&p) upon receiving your returned item. We do not refund p&p unless an item is faulty.
Return payment must be paid by you. Please ask for a postage receipt as proof of postage. We will refund payment if your item is faulty.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
To celebrate our new website launch we are offering a flat rate shipping of €2.00 per order regardless of how many collars you purchase or your location.
We send all packages via An Post Standard Shipping, which does not have track and trace. If you would like to upgrade shipping to Registered post (at a cost of €7) please let us know at checkout and we can forward a Paypal request for the additional price.
Shipping times are as follows:
Ireland: 3-5 Working Days
United Kingdom: 3-7 Working Days
Rest of World: 7-14 Working Days